The products purchased on the website www.petfoodmadeinitaly.it hereinafter referred to as the "website" are produced and sold by Cennamo Srl, hereinafter referred to as the "Company" VAT number IT05948051213 - S.P. for Francolise, Zona PIP, Loc.tà Torello, 81050 Francolise (CE) - Italy. Purchases are governed, inter alia, by the provisions of the Decree. N. 206 of 06.09.2005 (Consumer Code) according to which:

ART. 1 Acceptance of the conditions of sale
a) All contracts will be conducted directly through the website where the customer can complete the contract for the purchase of the desired goods and / or products by carefully following the instructions and procedures envisaged.

b) These general conditions of sale are an integral and essential part of the sales contract, for this reason they must be examined "online" by the customer before completing the purchase process. The submission of an order confirmation implies full knowledge and full acceptance of the general conditions.

c) The general conditions of sale can be updated or modified at any time by the Company which will be communicated through a page on the website. The customer agrees to print and keep these materials.

d) By sending an electronic confirmation of the purchase order, the customer unconditionally accepts and undertakes to respect, in relation to the Company, the general terms and conditions, including the payment conditions described below, declaring to have read and accepted all information provided to him.

ART. 2 Sales prices and purchase method
a) All the selling prices of the products indicated on the website that are offered to the public, pursuant to art. 1336 of the civil code, include VAT and all other taxes relating to the sale.

b) The total shipping and handling cost will be clearly indicated and displayed before the order is completed.

c) The purchase contract, and the express consent, is performed through the collection of data "online" and subject to the completion of the payment.

d) The customer can pay for the goods ordered using the payment methods indicated "online" with the relevant purchase.

ART. 3 Delivery methods
a) Shipping costs are calculated based on the amount of the order and the country / country of destination: Shipping costs.

b) The Company will provide a trusted courier service, thus completing the delivery; the selected and ordered products will be transported to the address indicated by the customer.

c) The Company will try to process orders within 7 working days and the purchased goods will be delivered within the terms of the article. 54 of Legislative Decree n. 205/06, within 30 days from the day following that on which the consumer sent his order. No responsibility can be attributed to the Company for delay or non-delivery due to force majeure or unforeseeable circumstances.

ART. 4 Liabilities
The Company assumes no responsibility for interruptions caused by causes of force majeure such as, for example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other events that could prevent, in whole or in part, from implement within the times agreed in the contract.
The Company will not be liable to any party or third party for damages, losses and costs incurred due to failure to execute the contract for the reasons mentioned above, since the customer will only be entitled to a refund of the price paid.
Likewise, the Company is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products. At no time during the purchase process is the company able to know the customer's credit card number which, by opening a secure connection, is sent directly to the bank service manager.

ART. 5 Customer obligations
After completing the "online" purchase, the customer agrees to print and keep the current general conditions, which, however, the customer has already seen and accepted as a necessary step to the acquisition and specifications of the product purchased and that at the in order to fully satisfy the conditions of the articles. 52 and 53 of the legislative decree n. 205/06;
It is strictly forbidden for minors to make "online" purchases.
It is strictly forbidden for the customer to enter false and / or invented and / or invented data, during the registration procedure required to provide him with the procedure for the execution of this contract and in any subsequent communications; personal data, address, telephone number and e-mail address must be real, personal data, not for other people, nor invented.
It is expressly forbidden to enter data of third parties. The Company reserves the right to prosecute any violation or abuse, for the protection of all consumers.
The Company is not responsible for problems resulting from incorrect tax records due to errors in the data provided by the customer, since only the latter is responsible for the correct insertion.

ART. 6 Right of withdrawal and complaints
Pursuant to the applicable legislation with reference to Legislative Decree 206/2005 and the Conditions of Sale accepted by you at the time of purchase, the exercise of the right of withdrawal may be requested within 14 days of receipt of the returned product, the consumer must show the seller his wish to exercise the right of withdrawal through any explicit declaration sent by e-mail to info@petfoodmadeinitaly.it. The Company will send the return code via e-mail, which must be transcribed on the request for the right of withdrawal and delivered to the courier in charge of the return together with the product / s being returned.
Within 14 days from the date on which the consumer communicated the decision to withdraw from the contract, the product / s, duly sealed, must be sent to the address: Cennamo Srl - S.P. for Francolise, Zona PIP, Loc.tà Torello, 81050 Francolise (CE) - Italy.
It is also necessary that:
the product is intact;
the product is returned in its original packaging;
the return is accompanied by the return code. It is understood that the substantial integrity of the product is an essential condition for exercising the right of withdrawal: used and / or deteriorated items will therefore not be refunded.
If you withdraw from this contract, you will be reimbursed for all payments you have made in our favor, including delivery costs (except for the additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery from us. offered), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. The refund could be held beyond 14 days only until you have demonstrated that you have sent the goods back or until they have been received by us, whichever occurs first. The amount to be refunded will be credited directly to the credit card or PayPal account, or credited to the bank account if paid by bank transfer, in any case, will not incur any costs as a consequence of this refund. You are responsible for the decrease in the value of the goods resulting from a manipulation of the property other than that necessary to establish the nature, characteristics and functioning of the goods.
At the moment we do not replace the product.
ART. 7 Payment method
By filling in the appropriate space for the payment of the online banking system, the consumer and / or the customer authorize to use their credit card to debit their bank account in favor of the Company. for the total amount indicated as the cost for the "online" purchase. The whole procedure (both for credit cards and for bank transfer) takes place via a secure connection directly connected to the owner of the bank and to the operator of the online payment service.

ART. 8 Termination clause
The Company has the right to terminate the contract simply by notifying the consumer and / or customer with adequate and justified reasons; in this case the customer will be entitled to a refund of the amount already paid.
The obligations assumed by the customer in art. 5 of these terms (Customer obligations) as well as the guarantee for the completion of the payment made by the customer according to one of the methods indicated in art. 7, are essential, so that, with an implicit agreement, the breach by the customer, even just one of these obligations, will result in the termination of the contract pursuant to art. 1456 of the Italian Civil Code, without any judicial decision, without prejudice to the Company's right to sue for compensation.

ART. 9 Jurisdiction
Any dispute relating to the application, execution, interpretation and violation of purchase contracts executed "online" through the website is subject to Italian jurisdiction; the general conditions are reported, even if not expressly provided in this document, by the rules provided by the Civil Code, as well as by the legislative decree. 21/2014 - 205/06 and all other rules on the matter.

ONLINE DISPUTE RESOLUTION
If you have encountered a problem with a purchase, you can use this site to find an out-of-court solution only if you live in the EU:

https://webgate.ec.europa.eu

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